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Master Terms & Conditions

Last Updated: 13 November 2025

These Terms & Conditions (“Agreement”) govern the provision of services by Catch Designs Management (“Supplier”, “we”, “us”) to the Client (“you”). By engaging our services, you agree to be bound by this Agreement.

This Agreement is governed by the laws of England & Wales.

1. Definitions

Client – the person, business or company purchasing Services.
Supplier – Catch Designs Management (owned by Sue Thompson).
Services – any services provided under this Agreement including graphic design, branding, website development, hosting, domain management, social media management, consultancy, digital marketing or advertising support.
Charges – the fees payable for Services.
Materials – all content, artwork, files, logos, images, text or assets provided by either party.
Deliverables – the output produced by the Supplier in providing the Services.
Agreement – these Terms & Conditions together with any written project proposal, invoice or quotation.

2. Basis of Contract

2.1 The Agreement begins when the Client accepts a quotation, pays a deposit, or instructs the Supplier to proceed.
2.2 Any terms the Client attempts to impose shall not apply unless expressly agreed in writing.
2.3 The Supplier may subcontract any part of the Services.
2.4 The Supplier may assign or transfer its rights under this Agreement; the Client may not do so without written consent.
2.5 Any changes to the Agreement must be agreed in writing.

3. Description of Services

Services may include any of the following, as agreed in writing:

3.1 Graphic Design & Branding

• Logo design, print design, marketing collateral, advertising assets.
• Concept development, revisions and final artwork supply.

3.2 Website Design & Development

• Design, build and configuration of websites.
• CMS setup, integration of client content, testing and handover.
• Optional ongoing support packages.

3.3 Website Hosting & Domain Services

• Annual hosting, security updates and domain management.
• DNS configuration and email routing where required.
• Scheduled maintenance with reasonable downtime expected.

3.4 Social Media Management

• Content creation, scheduling and posting.
• Page/brand management on agreed platforms.
• Customer engagement, analytics and reporting where applicable.

3.5 Digital Marketing Services

• Paid advertising setup (Google/Facebook/etc.)
• Campaign management & optimisation.
• Consultancy, training and support.

3.6 Social Media Training Services

The Supplier may provide social media training services, which may include:

• One-to-one or group training sessions (in person or online)
• Platform tutorials (e.g., Facebook, Instagram, LinkedIn, X)
• Strategy guidance, best-practice advice and hands-on demonstrations
• Training materials, worksheets or guides where applicable
• Follow-up support if stated in the quotation or proposal

Training services are delivered using reasonable skill and care. The Client is responsible for ensuring all attendees have suitable equipment, accounts, permissions and access required to participate. The Supplier is not liable for the performance or outcomes of the Client’s social media accounts after training is delivered unless part of an ongoing management service.

3.6.1 Training Cancellation Terms

• Cancellations made more than 7 days before the scheduled training session will not incur additional charges.
• Cancellations made within 7 days will be charged at 50% of the training fee.
• Cancellations made within 48 hours or non-attendance will be charged at 100% of the training fee.
• Rescheduling is allowed once without charge if requested more than 72 hours before the session.
• Any venue hire, travel or third‑party costs already incurred by the Supplier remain payable.

3.6.2 Training Liability Waiver

• The Supplier is not responsible for the actions, decisions, performance, compliance or outcomes of the Client’s social media activity following training.
• The Supplier does not guarantee audience growth, engagement levels, platform availability, or account security.
• The Client remains solely responsible for adhering to the terms and community guidelines of each social media platform.
• The Supplier is not liable for financial losses, account restrictions, bans, or third‑party actions arising from the Client’s use of advice provided during training.

4. Supplier Responsibilities

4.1 Provide the Services with reasonable skill and care.
4.2 Begin work within agreed timescales.
4.3 Notify the Client of any anticipated delays.
4.4 Use best endeavours to maintain availability of hosting and social platforms (where applicable).
4.5 Maintain suitable data security and confidentiality.

Note: The Supplier cannot control outages of third‑party providers such as hosting companies, social media platforms, ISPs or advertising networks.

5. Client Responsibilities

The Client shall:

• 5.1 Provide all content, text, images, logos, hosting details and materials required to complete the project.
• 5.2 Ensure all materials supplied are accurate, lawful and do not infringe any third‑party rights.
• 5.3 Obtain any required licences/permissions for content.
• 5.4 Approve proofs, drafts or artwork in a timely manner.
• 5.5 Backup all content, data and files unless agreed in writing.

5.6 Content Deadlines

If the Client fails to provide required content within 30 days, the Supplier may:

• invoice the remaining balance; and/or
• pause or close the project; and/or
• produce content using placeholder material; and/or
• charge a restart fee.

5.7 Indemnity

The Client indemnifies the Supplier against all claims, expenses or damages arising from materials supplied by the Client.

6. Charges & Payment

6.1 Fees shall be agreed in writing via quotation or proposal.
6.2 Deposits are non-refundable unless otherwise stated.
6.3 Projects requiring staged payments must be paid on agreed dates.
6.4 Monthly services (social media/hosting/retainers) are payable in advance.
6.5 Payment is due by the stated due date without deduction or set‑off.
6.6 VAT will be added where applicable.

6.7 Late Payment

If payment is late, the Supplier may:

• charge interest at 8% above Bank of England base rate;
• apply statutory late payment compensation;
• suspend all Services without notice;
• pass the debt to a collection agency, with costs payable by the Client.

6.8 Pricing Changes

Annual service fees (hosting, social media, retainers etc.) may increase with 28 days’ notice.

7. Website Hosting & Domains

7.1 Hosting is billed annually in advance unless otherwise agreed.
7.2 Domain names renew automatically unless cancelled in writing 14 days before renewal.
7.3 Failure to pay renewal fees may result in suspension or loss of the domain.
7.4 The Supplier is not liable for domain loss caused by late/non-payment.
7.5 Hosting may include reasonable downtime for maintenance.

8. Revisions, Amendments & Additional Work

8.1 Quotations include a specified number of revisions. Additional revisions will be charged.
8.2 Changes requested after artwork approval or technical sign-off will be billed separately.
8.3 Work that materially alters the brief may require a new quotation.

9. Intellectual Property Rights

9.1 Client Materials

The Client retains ownership of all original content supplied.

9.2 Supplier Materials

The Supplier retains ownership of:

• all working files, layered files and source files unless agreed;
• all templates, code, tools and internal resources used to deliver the project.

9.3 Deliverables

• Upon full payment, the Client receives a usage licence for the final approved Deliverables.
• The licence is non-exclusive and allows the Client to use the Deliverables for its business.
• Website designs may include a discreet credit link unless otherwise agreed.

9.4 Social Media Content

Content created for ongoing retainers remains the Supplier’s copyright until invoices are fully paid.

9.5 Misuse

The Client may not claim ownership of Supplier-created materials without written permission.

10. Warranties & Limitation of Liability

10.1 The Supplier will provide Services with reasonable skill and care.
10.2 The Supplier is not liable for:

• loss of profits, revenue or business;
• loss of data;
• third‑party downtime;
• errors approved by the Client;
• actions of third‑party platforms (Facebook, Google, hosting companies, etc.).

10.3 Liability is limited to two times the annual Charges paid by the Client.
10.4 Nothing in this Agreement limits liability for fraud or negligence causing death or personal injury.

11. Term & Termination

11.1 Minimum term for monthly services: 6 months unless otherwise agreed.
11.2 Client must provide 1 month’s written notice to terminate ongoing services.
11.3 The Supplier may terminate immediately if the Client:

• fails to pay fees;
• becomes insolvent;
• breaches the Agreement and fails to remedy within 7 days.

11.4 Upon termination:

• all unpaid fees become immediately due;
• access to hosting or managed systems may be revoked;
• rights to Supplier-owned intellectual property cease.

12. Confidentiality

Both parties will keep all business and project information confidential, except where disclosure is required by law.

13. Force Majeure

Neither party is liable for delays caused by incidents beyond reasonable control including natural disasters, power failure, strikes, or third‑party outages.

14. Notices

All notices must be sent via email and are deemed received when acknowledged.

15. General

15.1 Failure to enforce any clause does not constitute a waiver.
15.2 If any clause is found unlawful, the remainder of the Agreement still applies.
15.3 This Agreement forms the entire understanding between the parties.

Catch Designs Management
Owner: Sue Thompson

Training Terms and Conditions

Social Media Training Agreement

Catch Designs Management
Last Updated: 13 November 2025

This Social Media Training Agreement (“Agreement”) sets out the terms under which Catch Designs Management (“Supplier”, “we”, “us”) provides social media training services to the Client (“you”). By booking or attending training, the Client agrees to the terms of this Agreement.

This Agreement is governed by the laws of England & Wales.

1. Definitions

Client – the individual or business purchasing training.
Supplier – Catch Designs Management, owned by Sue Thompson.
Training Services – any social media training delivered by the Supplier including group sessions, one-to-one sessions, online sessions, workshops, strategy training or consultancy.
Materials – any worksheets, guides, documentation, slides or digital resources provided by the Supplier.
Session – the training date(s), time(s) and format agreed.

2. Scope of Training Services

Training may include:

• One-to-one tuition or group workshops
• Platform tutorials (Facebook, Instagram, LinkedIn, X, TikTok etc.)
• Strategy guidance and content planning
• Algorithm insights and best-practice advice
• Troubleshooting and platform navigation
• Training materials or post-session resources where applicable

Training does not include:

• Social media account management (unless agreed separately)
• Social media posting or content creation
• Paid advertising setup or management (unless booked separately)
• Guarantee of results, metrics, growth or engagement

3. Client Responsibilities

The Client agrees to:

• Ensure participants have suitable equipment and internet access
• Provide access to required accounts (if applicable)
• Attend sessions on time
• Maintain the confidentiality of any training materials
• Ensure all actions taken on their platforms follow platform rules

The Supplier is not responsible for lack of progress resulting from non-attendance, lack of implementation, or technical issues on the Client’s side.

4. Charges & Payment

4.1 Fees will be confirmed in writing prior to the session.
4.2 Payment is required in advance unless otherwise agreed.
4.3 All fees are non-refundable except as stated under the Cancellation Policy.
4.4 VAT will be added where applicable.

5. Cancellation Policy

• Cancellations more than 7 days before the scheduled session: no charge.
• Cancellations within 7 days of the session: 50% of the training fee payable.
• Cancellations within 48 hours, or non-attendance: 100% of the fee payable.
• One reschedule is permitted at no cost if requested more than 72 hours before the session.
• Any venue hire, travel or third-party costs already incurred remain payable.

If the Supplier must cancel or reschedule due to unforeseen circumstances, the Client may either:

• accept a new date, or
• request a full refund for the session fee paid.

6. Training Liability & Disclaimer

6.1 The Supplier delivers training using reasonable skill and care.
6.2 The Supplier does not guarantee specific outcomes such as:

• follower growth
• engagement improvement
• reach or algorithm performance
• increased sales, leads or enquiries

6.3 The Client is solely responsible for all actions taken on their accounts following training.
6.4 The Supplier is not liable for:

• account bans, restrictions or suspensions
• financial losses resulting from Client actions
• breaches of platform terms by the Client
• actions of third-party platforms or service outages

6.5 The Supplier does not provide legal advice regarding advertising policies, copyright or compliance.

7. Intellectual Property

7.1 All training materials remain the copyright of the Supplier.
7.2 The Client is granted a non-exclusive, non-transferable licence to use training materials for their internal use only.
7.3 Materials must not be:

• shared publicly
• reproduced or distributed
• sold or incorporated into other training without written permission.

8. Confidentiality

Both parties agree to keep confidential any information shared during training that is not publicly available.

9. Data Protection

Personal data is handled in accordance with the Supplier’s Privacy Policy.
The Supplier may retain Client contact details for administrative and booking purposes.

10. Termination

The Supplier may terminate this Agreement immediately if:

• the Client breaches any term of the Agreement
• the Client behaves abusively or disruptively
• payment is not received on time

11. General

11.1 Nothing in this Agreement creates an employment or agency relationship.
11.2 If any provision is deemed invalid, the remainder shall remain in full force.
11.3 This Agreement constitutes the entire understanding between the parties.

Catch Designs Management
Owner: Sue Thompson